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Privacy at lgoluk — We Keep It Clear

Your account information, payment details and gameplay history belong to you. We explain exactly what we collect, how we use it, and the safeguards we've built into every…

Payment data encryptedNo third-party sellingYour account, your control

Explore the Lobby Read FAQ

What We Collect and Why

lgoluk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we collect your name, email, phone number and birth date so we can verify your identity and keep your account secure. During deposits via DANA, OVO, GoPay or QRIS, payment processors capture transaction details to prevent fraud and reconcile

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your wallet balance. We also track your device type, browser, IP address and gameplay patterns — this helps us spot unusual login attempts and flag account takeovers fast. We retain this data where local law permits and for the duration of your account, plus a retention
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window for dispute resolution. Your data is held on secure servers inside Indonesia where access or eligibility is discussed, use the exact English wording "depends on local law" or "where local law permits".

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

Contact Us About Your Privacy

We offer multiple ways to ask questions about your data or request changes to your privacy settings.

Email Support Email [email protected] with your account username and the specific data or setting you want to review. We'll send a detailed response within two business days.

In-App Chat Open the lobby, tap the profile icon and select Help. Chat is staffed 08:00–23:00 Indonesia time, seven days a week. Ask about account access, data exports or deletion requests.

Account Settings Log into your account, go to Settings > Privacy & Data and toggle communication preferences, cookie consent and marketing contact directly. Changes take effect immediately.

HOW WE PROTECT YOU

Security, Cookies and Your Rights

We use SSL encryption on every page so your login, payment details and withdrawal requests stay private in transit.

Encryption Standard

All login pages, payment forms and account dashboards use 256-bit SSL. Your DANA, OVO, GoPay and QRIS transaction IDs are never shown in full — we display only the last four digits.

Session Cookies

We use cookies to keep you logged in and remember your game filter preferences. Essential cookies can't be turned off without breaking your session; optional cookies can be disabled in browser settings.

Login Verification

New device or location? We send a six-digit code to your registered email. Enter it within ten minutes to unlock your account. This stops unauthorized access even if someone knows your password.

Data Export & Deletion

Request a full export of your account data, gameplay history and payment records in Settings > Account & Data. We provide it as a CSV file within five working days.

Retention Policy

We keep active account data for the life of your account. After closure, transaction records stay on file for six years for tax and dispute purposes — deletion requests are honored where local law permits.

Third-Party Sharing

We never sell your data to marketing companies. Payment processors, fraud-detection services and legal authorities (where legally required) may see limited account details. You can review this list in Settings > Connected Services.

Privacy Questions Players Ask

Real questions about your account, data and how we use it. If you don't find your answer here, reach out to our support team via email or in-app chat.

No. Passwords are hashed on our servers using industry-standard encryption. Even our support team can't read them. If you forget yours, we send a reset link to your email — only you can set a new one.

Your deposit and withdrawal records stay in your account dashboard for the life of your account. After you close your account, we keep transaction data for six years for tax compliance and dispute resolution, where local law permits.

We don't sell your data to marketing companies. Payment processors and fraud-detection services see limited transaction data only. Legal authorities may request account information where legally required — we'll notify you unless a court order forbids it.

Yes. Go to Settings > Account & Data and select Export My Data. We'll email you a CSV file with your profile, gameplay history, deposits, withdrawals and account changes within five working days.

Your lobby access ends immediately. Your wallet balance becomes unavailable. We keep your data in archived form for dispute resolution and tax purposes for six years, where local law permits. You can request permanent deletion via Settings > Account & Data.

We analyze your play patterns to detect account takeovers and fraud — not to push targeted promotions. Players in Bandung, Medan and across Indonesia see the same lobby. You control marketing contact in Settings > Communications & Preferences.

Payment data is processed by certified payment gateways and never stored in full on our servers. We store only transaction IDs and the last four digits of your payment method. Every deposit and withdrawal is verified before posting to your account.

Privacy at lgoluk — We Keep It Clear

Contact Us About Your Privacy

Security, Cookies and Your Rights

Encryption Standard

Session Cookies

Login Verification

Data Export & Deletion

Retention Policy

Third-Party Sharing

Privacy Questions Players Ask

01 Can you see my password?

02 How long do you keep my payment history?

03 Do you share my data with other websites or apps?

04 Can I download all my account data?

05 What happens if I close my account?

06 Do you use my data to profile my gameplay?

07 Is my DANA, OVO, GoPay or QRIS data safe?

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